Our speaker, Bonnie Tew, had just shaken her head, said “I am sorry, I just can’t do this…,” and walked out of the room. She had our full attention when she walked back in. She wanted to know if we had ever felt like that. Many of us nodded our heads in agreement.
Format: Panel Location: Lawrence Technological University (LTU) Panelists:
Maryann Bowen—Senior Manager of Education and User Experience, Saphran, Inc.
Steven D. Krause—Professor of Rhetoric and Writing, Eastern Michigan University
Rich Leazer—Documentation and Publishing Manager, Health Information Technology &Services, Michigan Medicine (formerly University of Michigan Health System)
Catherine Vera-Burgos—Manager of BCN Provider Communications, Blue Cross Blue Shield of Michigan; graduate student at Wayne State University. For the purposes of this panel discussion, Catherine Vera-Burgos was asked to participate from the perspective of a graduate student rather than a manager.
Spring is finally here, and so is a wide array of professional conferences to attend. You may remember my recap of the STC Summit last year and my belief in the value of attending professional conferences. With the long, dreary winter days behind us, spring is the perfect time to reenergize, set new goals, expand your network, learn something new, and reawaken that drive to advance your career, or even consider a career change. Continue reading “Spring Conferences Are in the Air”
On Tuesday, March 21, 2017, we convened at Washtenaw Community College for an excellent presentation on creating video with Camtasia, a video editor and screen recorder that produces cross-platform files. TechSmith’s Andrea Perry spoke briefly about the increasing role of video in instructional design, then showed and reverse-engineered the process of creating a short video, Camtasia Behaviors. Continue reading “Camtasia: a Recap”
On Monday, February 13, panelists John Baker, Rich Leazer, and Bob Powell convened in the Welcome Center at Lawrence Tech to focus on three questions:
Why does communication matter in the workplace?
What types of internal and external communication are used?
How is communication accomplished and what are the trends?
Throughout the discussion, the panel focused on the need to be clear and concise, provide context, and be correct. They considered anticipating users’ needs, understanding audience, and the importance of interpersonal communication regardless of changing technology. Continue reading “Recap of Panel on Trends in Tech Comm”
On October 26, 2016, a dozen STC/SM members and guests convened at Washtenaw Community College (WCC) for Jeanette Brooks’ presentation on mindfulness. Geoffrey Walchak, a WCC technical communication student, wrote about her presentation for us, and Pat Martz, STC/SM blog editor, edited it.
What Is Mindfulness?
“Mindfulness,” Brooks told us, “is increasing awareness while paying attention without judgment.” “Without judgment” is the most important part because as soon as we start to assign value (or non-value) to things or people, it pulls us out of the present moment and into ruminating—worrying about the future, or dwelling on the past; while this is happening, the present moment is occurring and you are missing it.
“But don’t get too consumed by the present,” she warned us. She went on to explain how someone can be both the observer and the actor simultaneously. To pay attention without judgment is like being a witness to what happens to yourself, objectively observing everything as it happens. In time, practitioners can engage in action mindfully. That is to say, practitioners never completely let go of objective observation. Continue reading “Recap of Mindfulness Presentation”
We all do our best to consider the user when creating our technical communications, but there is no better way to really find out what our users are thinking than to ask them! Even though it sounds simple, there are many factors to consider when creating a usability testing project.
Catherine Vera-Burgos and Sherri Dansby described how their team at Blue Cross Blue Shield of Michigan (BCBSM) conducted an extensive usability testing project to answer the central question: “What is important to the users of our four provider manuals, and how can we make it easier for (internal and external) users to find the information they need?” Continue reading “Program Recap: What is the User’s Experience?”
Greetings from Anaheim, California! I’m here at the STC Summit and just attended the annual Leadership Program that kicks off the Summit each year. Some of the highlights were:
The basics of running a community — Emily Alfson (also an STC/SM member!) delivered an informative talk about some of the many tools available to STC members looking to gain information about running successful STC communities. These resources include the Community Handbook, the Treasurer’s Handbook, the STC website, the CAC website, social media, and more!
Do you know what search engine is the second largest after Google? Or how to use visuals and images to “flip” your documentation for meetings? Or even what Snagit and Camtasia are (and why you should know)? These and many other useful skills and tips were revealed and discussed at the October 14th program meeting, “Leverage the Power of Image and Video in Your Communication,” which was presented by Andrea Perry and Matt Pierce of TechSmith Corporation in Okemos, Michigan. Continue reading “TechSmith Program Meeting Recap: Using Visuals in our Communication”
On Wednesday, May 20, 2015 about a dozen or so attended the final program of the STC-SM 2014/2015 year at Blue Cross Blue Shield in Southfield.
Sharon McDonnell provided an excellent overview of Extensible Markup Language (XML) within a Content Management System (CMS) and how it related to the documentation process at Blue Cross Blue Shield.
Highlights of the program included:
• Discussion on how over 9,000 linear feet of print documentation were converted into an electronic format!
• Demonstration of Arbortext in managing XML content.
• Benefits of single-sourcing documentation for managing content on multiple websites.
Check back soon to see our chapter’s fall events and in the meantime don’t forget to register for the 62nd annual STC Summit in Columbus, Ohio from June 21-24 at http://summit.stc.org/.